It took 1-month & week to finally receive my order and it was well worth the wait. It was backordered when I first placed my order and customer service agents provided excellent feedback about my order, though it was a call & wait for an email for the answer, they were perfect and they were also willing to refund my money.
FedEx delivered a big box to my door a day early...I do admit I was kind of suspicious because the box had ripped holes as if someone put their hand thru the box and the top to open the box was only taped on the sides.
The equipment is heavy to lift out the box, so I sat on a chair (recliner) tipped the box to the side, top facing down and the equipment slid right out the box as I lifted the box upward.
Glad to say everything was connected (wheels & seat) except for the handles...putting it all together was easy peasy, I didn't need to look at the hand book..All I had to do was remove plastic wrap & zip ties (my eyebrow scissor did the trick cutting thru the zip ties) & place the handles into the bars with a click & adjusting height of handles with the screws
Loved it, this is what this big large woman with arthritis knees, needed. It was so comfortable to sit on, loved that I can rest my arms on the handles, while sitting. Can't wait to walk everywhere.
Only con is it's heavy & wide like me😁