RETURN & REFUND POLICY

Thanks for shopping at ProHealProducts.com.

At ProHealProducts.com, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn't work for you. If you need to return an item, please review the Return Policy for your individual product on its product page by going to the product and clicking the “Return Tab”. There you'll find the return conditions for your specific product.

Prior to returning ANY product, please read below and contact us at Support@ProHealProducts.com with any questions.

Return Policy
Our return window lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be returned in the original packaging. 

Several types of goods are exempt from being returned: 

• Gift cards 
• No Touch Thermometer
• Some NY Ortho products
• 5 Liter Oxygen Concentrator - Ultra Quiet and Lightweight Design
• Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
• Some health and personal care items 
• Coronavirus-related items – i.e. face masks, goggles, antiseptic wipes, sanitizers, etc. 
• Opened box mattresses (exceptions may apply, you will be charged for shipping and restocking fees)
• Opened box Bath safety equipment (exceptions may apply, you will be charged for shipping and restocking fees)
• Commode Chairs (exceptions may apply, you will be charged for shipping and restocking fees)

ALL SALES ON THE ABOVE ITEMS ARE FINAL

Restocking Fee:

Returned products are subject to a 25% restocking fee (minimum $15) returns. 

Restocking Fee Policy

• You are responsible for the cost of return shipping and the product must be in the original packaging.

• The item must be new, and unused. Indications of use include, but are not limited to Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches to remotes.

• All accessories and chargers included in the product's box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in the box, those purchased separately, do not have to be returned as part of a power chair return.

• Unfortunately, freight, and delivery service fees, including fast shipping fees and White Glove Delivery are not refundable.

Returned products are subject to a 25% restocking fee (minimum $15).

White Glove Delivery:

If you choose to opt out of White Glove Delivery, which includes professional assembly of your product, please note that we will not accept returns for assembly issues. By opting out, you are responsible for assembling the product yourself. All sales will be subject to a 25% restocking fee and shipping fees if White Glove Delivery is declined.

Cancelled Orders:

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a return number, and ship the item back to the correct address. If delivery of an item is refused, you will be subject to a 25% restocking fee and cost of shipping. 

• Unfortunately, freight, and delivery service fees, including fast shipping fees and White Glove Delivery are not refundable.

Damaged Products:

Before signing for a shipment, check all sides of the shipment, inspect all cartons for visible damage, and verify that the quantity received is correct on the delivery receipt. If you notice damage, please do the following:

• Accept the shipment even if there are damaged goods.

• Take pictures and note each item of the shipment that is damaged.

• Contact ProHeal Products within 10 business days of the delivery date.

Shipping charges for initial shipments that have damaged products reported will not be credited. Subsequent replacement shipments will ship fees.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

To complete your return, we require a receipt or proof of purchase: 

In addition, all returns are subject to return shipping costs deducted from the issued credit.

Please do not send your purchase back to the manufacturer. 

 RETURN PROCESS

• Request an RA (Return Authorization) from ProHeal Products within the product's return window.

• The easiest way to request an RA number is by emailing us at Support@ProHealProducts.com. Please include your order number, name, and the item number you are returning. You may also call us at 979-426-3633. 

• Once the RA and shipping label have been issued from ProHeal Products, ship the item back to the address noted on the RA within 14 days. It also must be returned in the original packaging. 

• Once the product is received it will be inspected for damage and signs of use. In the event your item is not eligible for a return, we will contact you so you can to decide whether you'd like it shipped back to you or not. 

• In the case you would like the item shipped back to you, YOU will be responsible for the shipping fees to get the item back to you.

• Once approved, your refund, minus any fees, will be refunded to your original form of payment.

PLEASE NOTE: All returned products require a Return Authorization number. Returns received without this number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Late or missing refunds (if applicable)
It may take some time before your refund is officially posted on your bank/credit card statement. If you haven’t received a refund yet, first check your bank account/credit card statement again.

If you did this and still haven’t received your refund, please contact us at Support@ProHealProducts.com. 

Customer Satisfaction:

If you are not entirely satisfied with your purchase, we're here to help!

Please contact us at Support@ProHealProducts.com so our Customer Service department can help you resolve any issue you may be experiencing.