Our standard ground shipping on orders over $50 will always be free in most US States. We do not ship to Hawaii, Alaska, and Puerto Rico. Most items will arrive by UPS or Federal Express within 2-5 business days.
If your item requires freight delivery, such as hospital beds, adjustable beds, lift chairs, pool lifts, vehicle lifts, stairlifts, larger power chairs, patient lifts, or any heavy-duty heavyweight bulk item, additional charges may be included, and your product will arrive by freight in 5-7 business days from when they leave the manufacturer. You will be contacted by a freight representative to schedule the delivery at a time that works best for you. Please note that freight shipments are delivered curbside, usually by a single delivery driver. They will not traverse steps or elevators. If you have special needs concerning your delivery, please be sure to call us. Freight delivery drivers will never enter your home and usually will not place items in your garage as that is considered a threshold delivery. In general, freight drivers will make their best attempt to get the item as close to your home as possible. If you would like to save time and money in receiving your item but have special circumstances such as apartments or other obstacles to delivery, please plan to arrange for help.
When you receive your order confirmation, a date of anticipated delivery will be included. For your convenience, we offer tracking for your order 24 hours after the order is placed. You can see in real-time what’s happening and where your product is. If you have specific questions about a delivery that are unanswered by tracking or aren't addressed here, please email us at Support@ProHealProducts.com or call us at 772-776-4325.
Custom orders will take longer for delivery. The projected delivery date will be included with your order confirmation. Some items that aren't custom may take a little longer as well. This includes lift chairs. Some of the items listed above may be shipped right away if they are "in stock." This happens often, and your product selections will specify if it's in stock. If so, you know that means your order will be received within 2-5 business days.
Yes, you most certainly can. Please keep in mind that if your product is custom or not "in stock," expedited delivery will take place once the product is ready for shipment. Upgrading your shipping standards does not speed up the production process of your equipment.
For the fastest shipping, please call us at 772-776-4325.
We strive to provide the best possible customer service and make every effort to ensure timely delivery of your products. However, please note that we cannot control shipping times, as they are determined by external shipping carriers and other factors beyond our control. While we prioritize customer satisfaction and aim to deliver products within 1-5 business days, we are not liable for any delays that may occur during the shipping process. Rest assured, we will do our best to resolve any issues and assist you in tracking your shipment.
At ProHealProducts.com, we understand that some customers may require faster delivery for their orders. That's why we offer a Fast Shipping option at checkout for those who need expedited shipping services. This option flags us to make sure your product goes out as a priority.
It's important to note that while we strive to prioritize fast shipping and ensure prompt delivery, we cannot guarantee specific delivery dates or times. Factors such as carrier limitations, weather conditions, and unforeseen circumstances may impact the actual delivery timeframe. Therefore, we do not accept liability for any delays that may occur with the fast shipping option.
We recommend contacting our customer support team at Support@ProHealProducts.com or calling us at 772-776-4325 if you have any specific questions or concerns about the fast shipping option and its associated delivery timeframe.
Thank you for choosing ProHealProducts.com for your shopping needs.
This is the choice of the rehab center where my husband was treated. I continued using because they fit better than others I've tried. Thanks for good price and free shipping.
The elevation for my legs is great. It is a little high but still comfortable. I would have liked a cover included with it for the price. It feels like resting on plastic.
To large for us to move through some places
CAME FAST. JUST WHAT MY HUSBAND NEEDED. IT IS STURDY BUT LIGHT ENOUGH THAT IT GOES EASILY IN CAR. THE PRICE WAS GREAT TOO