Manufacturer Warranty

Learn about our warranty coverage and how to submit a claim

What's Covered

Our free manufacturer warranty includes:

Manufacturing defects and material failures
Workmanship issues under normal use
Functional problems within warranty period
Free replacement

Not covered: Damage from misuse, accidents, unauthorized repairs, or normal wear and tear.

How to File a Claim

Filing a warranty claim is easy:

Contact our support team with your order details
Provide photos or videos showing the issue
Our team reviews your claim within 48 hours
Receive a replacement or repair instructions

Contact us:
Email: Support@ProHealProducts.com
Phone: 772-776-4325
Hours: Mon-Fri 9AM-5PM EST

Important Information

Keep your receipt or order confirmation as proof of purchase. Warranty claims must be submitted within the warranty period.

Contact Us

Reach out to our support team with your order number and issue details

Submit Evidence

Provide photos or videos clearly showing the defect or issue

Claim Review

Our team reviews your claim and responds within 48 hours

Get Resolution

Receive your replacement product or repair instructions

First name *

Last name *

Email address *

Phone number

Order number *

Order date *

Product name *

Claim type *

Describe the issue *

Please provide as much detail as possible about the issue.

Upload photos

Choose files or drag here

Upload photos of the damaged or defective product (JPG, PNG, or PDF)

Heel Protectors

Bought these for my Dad to prevent decubiti on his heels from prolonged pressure. Well made and adjustable straps allow for optimum comfort. Are great at keeping heels cleared of surfaces when sitting or lying down.

Fall mat

Ordered one for my mother. Was pleased with the size and construction. Have high expectations for it!

I can't keep my mom out of bed now. In her old bed she would climb out and wonder around the house. Now she sleeps all night in a comfortable bed she likes being in. Thank you ProHeal.

Great help!

This is such a great help for my son. The cushion on his wheelchair sags because of the sling type base underneath. This insert creates a flat base for the cushion, keeping his hips and knees in alignment. It’s wonderful!

It was just recieved today. A little time to see how it is would be nice.

This BED is AWESOME without a doubt.

This bed is doing its job by providing comfort to my mom and the fact that it prevents BEDSORES is a bonus. I haven’t seen any bedsores right now so I’m happy that I purchased this bed. Thank you, PROHEAL for providing these beds.

Necessary device for home caregivers

The machine was easy to put together. Two of the black caps do not fit but they seem to be for aesthetics. My 6'2" and 230 pound husband is able to do this. His biggest challenge is getting his size 13 feet in the right spot so that he can share the weight between his shins and the seat. Either my tile floor is not level or the machine is a little not level. I have to make sure it doesn't roll even when the wheels are locked. One wheel sometimes ends up not touching the floor. I have a roll in shower and can roll it up there without him but when he is in it, I can't make it over the gradual hump. Still working on this. I am able to keep him home instead of in a facility. The advertising video on the website shows a belt that goes with this device for reinforcement and peace of mind. However, the company informs me that there is no belt. Please revise your video. I was counting on that belt to help me with him. Now I will make something that work. This is worth the price because it will save me money that I would have to spend at an assisted living facility. Hoping that he can maintain his upper body strength for as long as possible.

Alternating air mattress

This was a great help for my bedridden mother.

Tried and true

I’ve been using these underpads for years with my clients during colon hydrotherapy treatments. Although we never intend on water coming out around the speculum, there have been times when clients leak or expel gas which forces water out around the speculum/rectal nozzle. These have been great to absorb water. They are high quality, never rip or tear, and have been my tried and true brand for years now. I would recommend them and give them five stars.

Complete kit

Had everything needed for state board compliance! Hopefully we don't need it too much in the salon.

Manufacturer Warranty

What's Covered

How to File a Claim

Contact Us

Submit Evidence

Claim Review

Get Resolution

Submit a Claim

Buy Now. Pay Later.

Top-Rated By Real Customers.

Service You Can Trust.

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Manufacturer Warranty

What's Covered

How to File a Claim

Contact Us

Submit Evidence

Claim Review

Get Resolution

Submit a Claim

Buy Now. Pay Later.

Top-Rated By Real Customers.

Service You Can Trust.

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Comparar productos

Let customers speak for us