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Who Do I Contact If My Device Breaks or Doesn’t Work Properly? - ProHeal-Products

Who Do I Contact If My Device Breaks or Doesn’t Work Properly?

Medical devices play a crucial role in our healthcare system, assisting in diagnosis, treatment, and monitoring of various medical conditions. However, there may be instances when a medical device malfunctions or fails to work as expected. In such situations, it's essential to know who to contact for assistance. In this article, we will guide you through the steps to take if your medical device breaks or doesn't work properly, specifically focusing on products sold by ProHeal Products, a trusted name in the medical device industry.

Refer to ProHeal Products' Warranty

When faced with a malfunctioning medical device, the first course of action is to review the warranty provided by ProHeal Products. ProHeal Products is committed to ensuring customer satisfaction, and their products often come with warranties that cover manufacturing defects or faulty components. Locate the warranty note the warranty period and specific coverage.

Hassle-Free Claims Process

We understand the importance of a smooth and hassle-free claims process when you need to utilize your protection plan.

At ProHeal, we have streamlined the claims process to ensure convenience and efficiency for our customers.
Here's how it works:

  • First you need to make sure to register your products under our free warranty. Make sure to send us a text via (844) 564-2518 and answer our necessary questions.
  • Contact our dedicated customer support team via phone or email to initiate your claim.
  • Provide the necessary details regarding your device, the issue you're facing, and any supporting documentation.
  • Our team will guide you through the necessary steps.
  • Once received, our expert will assess the device and determine the appropriate course of action. If repairs are required, we will strive to complete them promptly and efficiently.
  • In case a replacement is deemed necessary, we will facilitate the process to ensure you receive a new device quickly.

We aim to make the claims process as seamless as possible, ensuring that you can get back to using your device without unnecessary delays or complications.

Contact ProHeal Products' Customer Support

If your medical device is within the warranty period and the issue you're experiencing is covered, it's best to contact ProHeal Products' customer support directly. Our customer support team is trained to handle product-related queries and provide assistance in troubleshooting and resolving issues. Gather all the necessary details about your device, such as the model number, serial number, and a detailed description of the problem. This information will help the support team better understand your situation and provide appropriate guidance.

Remember, timely action and effective communication are key when addressing issues with a medical device. By following the steps outlined above and reaching out, you can ensure a smoother resolution process and regain the functionality of your ProHeal device. 


  • How long is the warranty period for ProHeal medical devices? The warranty period for ProHeal medical devices varies depending on the product. It is best to refer to the specific warranty documentation provided by ProHeal Products or contact their customer support for accurate information.
  • What information should I provide when contacting ProHeal Products' customer support? When reaching out to ProHeal Products' customer support, gather details such as the model number, serial number, and a detailed description of the issue you're facing. Providing this information will aid the support team in understanding and addressing your problem effectively.
  • Can I repair my ProHeal medical device myself? ProHeal Products generally recommends seeking professional assistance for repairs. Attempting to repair the device yourself may void the warranty or lead to further complications. It's best to contact their customer support or authorized service centers for guidance.
  • Are there any alternative options if my ProHeal device is no longer under warranty? If your ProHeal device is no longer covered by the warranty, you can explore third-party repair services. Ensure the repair provider is reputable, experienced, and uses genuine ProHeal parts. Additionally, familiarize yourself with consumer rights and regulations in your region to understand your options.

Learn more about or warranty and make sure your products are covered: HERE

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