Before I bought the mattress I called and asked if it would be a good choice for my disabled daughter with tailbone pain and potential for bed sores. I was told yes. The site says satisfaction guards well as easy 30 day returns. The mattress was HARD. Was told to give it a few days. We did. Still hard! We asked around and were told she should have an alternating air pressure mattress, which this places sells but didn't mention. Had to buy one elsewhere to put on this one. The one from here has a sunken spot now. ProHeal said we can't return a used item. Then said return it and apparently pay shipping and restocking fee and I need to find a mattress sized box to ship it in. I'm in my 70s and have no way to shove a mattress into a box. So I'm out the hundreds of dollars. If they hadn't been unknowledgeable when asking their advice on their own product before I ordered, I wouldn't have wasted my money. The bed made her pain worse and didn't even know enough to suggest a better choice. If you like a hard mattress you can't return and satisfaction is NOT guaranteed, go with this. Otherwise, save yourself from going in the whole money wise and mattress wise and go elsewhere.
