Received the lift in two days from Amazon. Box weighs 109 lbs., I'm old and arthritic so I got help from my wife's aide to just slide it across the floor. It was well packaged, undamaged and although the assembly instructions and images aren't top notch, it was pretty intuitive as to how it went together. I was able to assemble it without any help in about 30 minutes. Battery was completely drained on arrival and took 15 hours to charge. The lift first responded to movement after 9 hours. Used the lift 4 times the first day and it took 4 1/2 hours to completely recharge. The lift is extremely stable (heavier than our old Hoyer) and very easy to maneuver. The chains from our old Hoyers would not fit on the spreader bar (hooks are too wide to fit into the chain links. Fortunately, I also bought some Drive belts recommended by Amazon and they work nicely. The sling, also recommended by Amazon (large mesh) was not suitable. The position of my wife in transferring her to the wheelchair was too much on her back, even with the top straps at shortest and leg straps at longest. Had to go back to our old sling which is not available from Hoyer any longer, but found a new one from Invacare. There were no instructions included about how to use the emergency lowering device, but I found a video on a different product where it was demonstrated. Now I'm concerned about what happens if the battery pack gives out and we need to lift. We use the lift 4 - 7 times each day. I want to order another pack as backup, and the manual lists the part number, but the company's web site gives no indication at all on ordering any of the replacement parts. I'll have to call them this week, and have stored the old Hoyer until I get this backup. I easily taught our main aide how to use the lift and she is ecstatic as to its ease of use over our old model. Overall I think it was a very good buy and I am pleased.